We Want you to love your candles and and will be happy to work with you if our products aren't exactly what you wanted.

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Refund Policy

 

There are NO refunds. All sales are final, except in the following instances:

 

Damaged Product:

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We will exchange product that have been damaged during the shipping process only when these steps have been followed:

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1) You must file a claim with the shipping carrier.  All packages are insured.  If you need help with that we can assist you.

2) You must contact us immediately (window for exchanges closes 36 hours after your package has been delivered. Excluding weekends and holidays) with pictures of the damaged product. DO NOT THROW ITEM AWAY BEFORE GETTING IN CONTACT WITH US. We will not exchange any products without proof of damage. 

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3) You must be willing to ship the product back, if asked.  We will cover that cost.

 

Email: customerservice@girlonfireboutique.com

 

Wrong or missing items:

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Please check your order immediately once received . If your order is not correct or is missing items, please take the following steps:

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Wrong Items:

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1) Contact us immediately.  The window for exchanges closes 36 hours after your package from us has been delivered. (Exceptions: Weekends and holidays)

2) Products must be unused and in good condition. Please include pictures in your email, we will not be able to exchange or replace without them. 

3) You must  be willing to send product back, if asked. We ill cover the shipping cost

Email: customerservice@girlonfireboutique.com

 

Missing Items: 

If there are items missing from your order, please contact us immediately.  Once we've determined that we did not include the item, we will immediately ship out the missing item at no extra cost to you. 

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